INSTANT FEEDBACK & INSTANT REDRESSAL FORM

Dealership Code : Date :
Dear Customer, Thank You for availing our services. Please spare a few minutes and share your feedback about your service experience to help us serve you better
Customer Name:Vehcile Registration Number:
Contact Number:Service Advisor Name:
On a scale of 1 to 10, where 1 to 3 is Unacceptable, where 4 to 6 is Average, where 7 to 9 is Outstanding and 10 is Truly Exceptional with Service, Please rate us on the following parameters
Truly ExceptionalOutstanding AverageUnacceptable
1 .The courtesy by our Security/SA/CRM/CRO 10 9 8 7 6 5 4 3 2 1
2 .The Cleanliness of the Customer Lounge & Workshop Facilities 10 9 8 7 6 5 4 3 2 1
3 .Were all the complaints resolved in your vechile Yes |No
4 .The time taken by the SA to meet you is adequate Yes |No
5 .Did the SA spend adequate time listening to your service request Yes |No
6.Were you informed by the dealer / service centre about the next service visit Yes |No
7.did SA keep you informed about the status of your vehicle at regular interval Yes |No
8 .The amount you spent on the vechile for this service, is Less than Expected About as expectedMore than expected
9 .The total time required to service your vechile, is Less than Expected About as expectedMore than expected
10.The interior & Exterior Washing Quality of your vehicle, is Less than Expected About as expectedMore than expected
Comments

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